Resource Augmentation
A sales & service organization needs to focus its resources, skills & innovations to be able to deliver its services at reduced cost and offer its customers improvements of service processes. As a crucial business strategy, after-sales service comprises of timely delivery, installation of the product, service quality & feedback. Businesses can benefit from service loyalty, service quality, customer satisfaction & customer retention, which indirectly contribute to increasing revenue & profits.
We can, for our clients build / deploy a business function specific team that would optimise the performance of that particular business function. Our forte lies in deploying teams for technology and support with flexibility that all businesses would need.
Resource as a Service - Technology
Our Tech Expertise
Programming Languages
- PHP (Wordpress, Laravel, Codeigniter, Cake PHP)
- Python (Django, Flask)
- Java(Springs, Struts, Hibernate)
- Go
Front-end Technologies
- HTML5
- css / scss / sass / less
- JavaScript (jQuery / AngularJS / Vue.js)
- Express js / Sails js
Databases
- MySQL
- Oracle
- MongoDB
- Redis
Native Platforms
- Android
- iOS
- Windows
Hybrid Platforms
- Phonegap
- Ionic
- Jquery Mobile
Cross Platforms
- React Native
- Xamarin
- Kony
DevOps
- CI /CD
- Docker
- Kubernetes
- Chef-Puppet
- Jenkins
Resource as a Service - Customer Communication
Global Delivery Centre
Globally supported contact center to handle inbound & outbound call operations
Multi-lingual Capability
Technical assistance in 40+ languages at various levels
Omni-channel Support Service
E-mails, chats, inbound and outbound call support to handle service requests & queries
