A sales & service organization needs to focus its resources, skills & innovations to be able to deliver its services at reduced cost and offer its customers improvements of service processes. As a crucial business strategy, after-sales service comprises of timely delivery, installation of the product, service quality & feedback. Businesses can benefit from service loyalty, service quality, customer satisfaction & customer retention, which indirectly contribute to increasing revenue & profits.
We can, for our clients build / deploy a business function specific team that would optimise the performance of that particular business function. Our forte lies in deploying teams for technology and support with flexibility that all businesses would need.
Resource as a Service - Technology
Attracting, Training & Retaining Specialized IT Talent - is a big challenge for many organisations. And, with the rapidly evolving technologies and business needs, sourcing right IT resources at right time has become big pain area. We help relieve our clients pain by providing them with the correct tech resources that would help them build awesome technology.
Solving architecture & integration issues
Tuning misconfigured features & applications
Updating system to guarantee faultless performance
Timely security audits and installation
Dedicated training for administrators, developers, and end-users
Our Tech Expertise
- PHP (Wordpress, Laravel, Codeigniter, Cake PHP)
- Python (Django, Flask)
- Java(Springs, Struts, Hibernate)
- css / scss / sass / less
- Express js / Sails js
- Jquery Mobile
- React Native
- CI /CD
Resource as a Service - Customer Communication
Global Delivery Centre
Globally supported contact center to handle inbound & outbound call operations
Technical assistance in 40+ languages at various levels
Omni-channel Support Service
E-mails, chats, inbound and outbound call support to handle service requests & queries